Terms and Conditions for CatCare

Effective Date: February 1, 2025

Welcome to CatCare! These Terms and Conditions govern your use of CatCare’s services, including our communication via 10DLC (10-Digit Long Code) text messages. By accessing or using our services, you agree to be bound by these terms. If you do not agree to these terms, please refrain from using our services.

1. Introduction

These Terms and Conditions (“Terms”) apply to all users accessing or using services provided by CatCare. This includes but is not limited to pet care services, including exams, vaccines, surgeries, dentals, grooming, and consultations, as well as communication via SMS messages using our 10DLC number.

By using our services, you acknowledge that you have read, understood, and agree to these Terms.

2. Company Information

• Company Name: CatCare
• Phone Number: 541-302-5824
• Email: catcareltd@gmail.com
• Website: catcareeugene.com
• Physical Address: 1400 Willamette St, Eugene, OR 97401

3. User Eligibility

You must be at least 18 years of age to use our services. By using our services, you confirm that you are 18 years or older. If you are under 18, you must have the consent of a parent or legal guardian.

4. Service Usage

• 4.1 Services Provided: CatCare offers various pet care services, including exams, vaccines, surgeries, dentals, grooming, and consultations.
• 4.2 Communication Consent: By using our services, you agree to receive messages from CatCare via SMS (using our 10DLC phone number) for transactional purposes such as appointment confirmations, updates, reminders, and promotions.
• 4.3 Opt-out: You may opt out of receiving promotional and informational messages at any time. To stop receiving these messages, reply “STOP” to any message you receive from us. You can also contact us directly at 541-302-5824 to request removal.

5. 10DLC Compliance

CatCare is committed to complying with the 10DLC (10-Digit Long Code) regulations set forth by mobile carriers and the Federal Communications Commission (FCC). By using our services, you agree to the following:

• Opt-in Consent: By using our services and providing your phone number, you consent to receive SMS messages from CatCare via 10DLC, which may include transactional and promotional messages.
• Message Content: The messages you receive from us may relate to pet care services, appointment reminders, promotions, and service updates.
• Opt-out Process: You may opt out of promotional text messages by texting “STOP” to 541-302-5824 or following the instructions included

6. Privacy Policy

Your privacy is important to us. To understand how we collect, use, and protect your personal information, please review our Privacy Policy, available on our website: catcareeugene.com/privacy-policy.

7. User Responsibilities

• 7.1 Accurate Information: You agree to provide accurate, up-to-date, and complete information when using our services. You are responsible for ensuring your contact information remains current.
• 7.2 Prohibited Conduct: You agree not to use our services for any unlawful, fraudulent, or unauthorized purposes. You shall not engage in any activity that could disrupt or damage our services.

8. Payment Terms

• 8.1 Fees: The fees for CatCare’s services will be clearly communicated to you at the time of booking. You agree to pay these fees for the services rendered.
• 8.2 Payment Methods: Payments for services can be made through various approved methods such as credit card or other payment systems.
• 8.3 Refunds: Any applicable refund policies will be communicated to you at the time of the service. Please contact us if you have any concerns regarding a refund.

9. Limitation of Liability

To the fullest extent permitted by law, CatCare shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our services. Our total liability to you for any claim under these Terms will be limited to the amount you paid for the service in question.

10. Modification of Terms

CatCare reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website with an updated “Effective Date.” By continuing to use our services after changes are made, you agree to the revised Terms and Conditions.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Oregon, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the appropriate courts located in Eugene, Oregon.

12. Contact Information

If you have any questions, concerns, or requests related to these Terms and Conditions or our services, please contact us:

• Phone: 541-302-5824
• Email: catcareltd@gmail.com
• Website: catcareeugene.com
• Address: 1400 Willamette St, Eugene, OR 97401

By using CatCare’s services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.