Privacy Policy for CatCare

Effective Date: February 1, 2025

At CatCare, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data, especially regarding communication via 10DLC text messages.

By using our services, visiting our website, or communicating with us, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Company Information

• Company Name: CatCare
• Phone Number: 541-302-5824
• Email Address: catcareltd@gmail.com
• Website: catcareeugene.com
• Physical Address: 1400 Willamette St, Eugene, OR 97401

2. Information We Collect

We collect the following types of information to provide you with our pet care services and communicate with you effectively:

• Personal Information: This includes your name, phone number, email address, and any other personal details you provide to us when booking services or communicating with us.
• Payment Information: When you make payments for our services, we collect your payment details, such as credit card numbers or other payment methods, which are processed securely.
• Usage Data: This includes information about how you use our website and services, such as your browsing behavior, IP address, and device information.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our pet care services, including booking appointments and fulfilling your requests.
• Communicate with you regarding your appointments, updates, and promotions related to our services.
• Send you transactional messages (such as appointment reminders) or marketing communications via 10DLC SMS/text messaging.
• Respond to customer service inquiries or concerns.
• Process payments for services provided.

4. 10DLC Text Messaging

By providing us with your phone number, you consent to receive text messages from CatCare through our 10DLC number (541-302-5824). These messages may include:

• Transactional Messages: Appointment reminders, updates, service confirmations, or other essential communication related to your pet care services.
• Marketing Messages: Promotions, special offers, and other marketing communications.

You may opt out of receiving marketing messages at any time by replying “STOP” to any message received from CatCare. Once you opt out, you will no longer receive marketing messages, but you may still receive important transactional messages related to services you have booked with us.

5. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors or SMS messaging providers. These third parties are obligated to protect your information and only use it to provide the necessary services.
• Legal Compliance: We may disclose your information when required by law, to comply with legal obligations, or to protect our rights, property, or safety.

6. Data Security

We take reasonable precautions to protect your personal information. This includes the use of encryption technologies for payments and secure communication channels for data transmission. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

• Access and Update Your Information: You have the right to access and update your personal information by contacting us directly at catcareltd@gmail.com or calling 541-302-5824.
• Opt-Out of Marketing Communications: You can opt out of receiving marketing text messages by replying “STOP” to any SMS you receive. This will remove you from our promotional messaging list, but you may still receive transactional messages.
• Delete Your Data: If you would like to request that we delete your personal data, please contact us at the information provided below. Please note that we may retain certain information as required by law or for legitimate business purposes.

8. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated or controlled by CatCare. This Privacy Policy applies only to the information we collect directly. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing them with your personal information.

9. Changes to This Privacy Policy

CatCare reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to periodically review this Privacy Policy for any updates.

By continuing to use our services after any changes are made, you consent to the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

• Phone: 541-302-5824
• Email: catcareltd@gmail.com
• Website: catcareeugene.com
• Physical Address: 1400 Willamette St, Eugene, OR 97401

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.